Terms of service

About these Terms

These Terms of Service ("Terms") are a contract between Oshy Labs Ltd, a company registered in England and Wales with company number 16883720, whose registered office is at 100 St Pier Court, 549 Green Street, London E13 9GU ("Oshy Labs", "we", "us"), and the business that creates an account for the Broker Lead Lab service ("Customer", "you"). These Terms apply whether you are a UK estate agency or a US residential brokerage.

Broker Lead Lab is a business tool for business customers only. It is not aimed at consumers, and nothing in these Terms or in Broker Lead Lab is intended to create rights for any individual outside your organisation.

1. Acceptance of these Terms

By creating an organisation account for Broker Lead Lab, the person doing so confirms that they have authority to bind the Customer, and the Customer accepts these Terms in full from that point. If you do not have that authority, do not create an account. We record the date and time of account creation as the date these Terms take effect for that Customer.

2. What Broker Lead Lab does

2.1 The service. Broker Lead Lab lets you upload CSV exports from your CRM containing seller lead records. On import, the service automatically detects and discards any column recognised as a name, email address or phone number, so those contact details are not kept in the reduced dataset the product works from. We keep the data that is left (CRM reference, dates, source, campaign, agent name, postcode district or zip code, status, outcome, and commission or cost figures) so you can see how your leads convert from source to outcome, and run simple controlled tests comparing one approach against another. Broker Lead Lab never contacts your leads.

2.2 Raw file retention. We keep your raw uploaded CSV file in private storage for the retention period set on your organisation, 30 days by default or a shorter period you choose, so an import can be checked or re-run and you can download the original. We then delete it. After that, only the reduced dataset described in clause 2.1 remains.

2.3 Decision support output is not advice. Broker Lead Lab may offer optional decision support generated using a third-party service (currently Typesafe's "Jev" product), which only ever receives aggregate counts from your data, never an individual lead record. Any output from this feature, and any conversion report, trend or test result the service produces, is a statistical observation based on the data you uploaded. It is not professional, financial, legal or compliance advice, and we do not guarantee its accuracy or completeness. You are responsible for every business decision you make, including who you contact, how you allocate leads and how you manage your agents, and you must not treat Broker Lead Lab's output as a substitute for your own judgement. You are responsible for checking that the data you import is accurate.

2.4 Pilot. If you purchase the one-off Pilot, you get access to Broker Lead Lab for the trial period and scope we describe at the point of purchase. The Pilot is a time-limited evaluation, not a subscription, and does not roll over into a paid plan automatically. If you want to continue after the Pilot, you need to subscribe separately to Solo Office or Growth Office.

2.5 Availability and support. We aim to keep the service available and publish live checks on the status page. Planned maintenance is announced on the changelog. Support is by email at arnold.oshenye@oshylabs.eu on UK working days.

3. Acceptable use

3.1 You must only upload data you are entitled to use. You confirm that you have the right to upload the data you put into Broker Lead Lab, that doing so complies with your own privacy notices and any applicable law, and that you have a lawful basis to process the underlying lead data under data protection law in your jurisdiction. You are the controller of any personal data in your uploads; Oshy Labs processes it on your behalf as described in our Data Processing Agreement.

3.2 No discriminatory use. US fair housing law broadly prohibits discriminatory statements, advertisements and practices connected with the sale or rental of a dwelling, including criteria or targeting based on protected characteristics such as race, colour, religion, national origin, disability, familial status or sex. You must not use Broker Lead Lab, including its reports, conversion data or decision support output, to make, support or justify any decision about leads, customers or agents that discriminates on the basis of a protected characteristic under applicable fair housing, equality or anti-discrimination law. You are solely responsible for ensuring your use of the service complies with these laws.

3.3 Other restrictions. You must not: use the service to break the law or the terms of the portals and CRMs your data comes from; try to reverse engineer, copy or resell the service; attempt to access another Customer's data; upload malicious code; or use the service in a way that could damage, disable or impair it for other users.

4. Fees and billing

4.1 Plans. Broker Lead Lab is offered on the following plans, as updated from time to time on our pricing page: Pilot, a one-off fee of $299 (US customers) or £239 (UK customers); Solo Office, a monthly subscription of $79 or £59; and Growth Office, a monthly subscription of $149 or £119. All prices exclude VAT, sales tax or any other applicable tax, which we add at checkout where required.

4.2 Payment. Subscription fees are billed in advance through our payment processor, Stripe. By subscribing, you authorise us to charge your payment method on file at the start of each billing period.

4.3 Pilot fees are non-refundable. The Pilot fee is a one-off charge for time-limited access and is non-refundable once we have granted you access to the service, including if you decide not to use it or do not use it fully within the Pilot period.

4.4 Cancelling a subscription. You can cancel a Solo Office or Growth Office subscription at any time from the billing page in your account settings. Cancellation stops future renewals; it does not refund the period you have already paid for, and your access continues until the end of that period. There is no long-term contract and no early termination fee.

4.5 Renewal and price changes. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel first. If we change the price of your plan, we will tell you at least 30 days before the change takes effect, and the new price applies from your next renewal after that notice period. If you do not want to pay the new price, you can cancel before the renewal.

5. Licence and intellectual property

5.1 Our rights. Oshy Labs owns all rights in Broker Lead Lab, including its software, design, reports and documentation. We grant you a non-exclusive, non-transferable licence to access and use Broker Lead Lab during your subscription or Pilot, solely for your own internal business purposes. You get no other rights in the service.

5.2 Your data. You own the data you upload. We only use it to provide the service to you, as described in these Terms, our Privacy Notice and our Data Processing Agreement. We do not sell your data or use it to train models for other customers.

5.3 Feedback. If you give us feedback or suggestions about Broker Lead Lab, we can use them to improve the service without owing you anything for them.

6. Confidentiality

Each party may see confidential information belonging to the other (for example, your business data, or our pricing and product plans). Each party agrees to keep the other's confidential information private, use it only to perform this contract, and not disclose it to third parties except to employees, contractors or sub-processors who need it to perform the contract and who are bound by confidentiality obligations at least as strict as these. This clause does not apply to information that is already public, that the receiving party already lawfully knew, or that must be disclosed by law, provided reasonable notice is given where legally possible.

7. Suspension

We may suspend your access to Broker Lead Lab, with notice where reasonably possible, if: you fail to pay fees when due; we reasonably believe your use of the service breaches clause 3 or creates a security or legal risk; or we need to carry out urgent maintenance. We will restore access as soon as the issue is resolved. Suspension for non-payment does not relieve you of the obligation to pay outstanding fees.

8. Ending these Terms

You can end these Terms at any time by cancelling your plan and deleting your organisation from inside the product. We can end them on 30 days' notice, or immediately if you seriously breach these Terms. When these Terms end, you can export your data for 30 days, after which we delete it as set out in the Data Processing Agreement.

9. Warranties and disclaimers

We will provide Broker Lead Lab with reasonable skill and care. Except as expressly stated in these Terms, the service is provided "as is" and we do not promise that it will be uninterrupted, error-free, or fit for any particular purpose beyond what we describe in clause 2. We do not promise any change in conversion, revenue or commission. To the fullest extent permitted by law, we exclude all other warranties, whether express or implied, including fitness for purpose and satisfactory quality.

10. Indemnity

You agree to indemnify and hold Oshy Labs harmless against any claims, losses, fines or costs (including reasonable legal fees) arising from: your breach of clause 3 (acceptable use, including the warranty that you are entitled to upload your data); or your use of Broker Lead Lab in a way that breaches applicable law, including data protection and anti-discrimination law.

11. Liability

11.1 Cap on liability. Except as set out in clause 11.2, each party's total liability to the other arising out of or in connection with these Terms, however caused, is limited to the total fees the Customer paid to Oshy Labs in the 12 months immediately before the event giving rise to the claim.

11.2 What is not limited or excluded. Nothing in these Terms limits or excludes either party's liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be limited or excluded.

11.3 Excluded losses. Neither party is liable to the other for loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss, even if that party knew such losses were possible.

12. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or the service. If a change is material, we will give you at least 30 days' notice before it takes effect, by email or an in-app notice. If you do not agree with a material change, you may cancel your subscription before it takes effect. Minor or clarifying changes may take effect immediately, and we will note the updated date at the top of this page. Continuing to use Broker Lead Lab after a change takes effect means you accept it.

13. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, civil unrest, internet or power outages, or failures of third-party infrastructure providers.

14. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except to a successor in a merger, acquisition or sale of substantially all your business, provided you give us notice. We may assign these Terms to a successor in a similar transaction, or to an affiliate, provided the assignee agrees to be bound by these Terms.

15. Entire agreement

These Terms, together with our Privacy Notice and Data Processing Agreement, are the entire agreement between you and Oshy Labs about Broker Lead Lab, and replace any earlier discussions, proposals or agreements on the same subject. Nothing in this clause limits liability for fraud.

16. Notices

Notices to Oshy Labs under these Terms must be sent in writing to our registered office at 100 St Pier Court, 549 Green Street, London E13 9GU, or by email to arnold.oshenye@oshylabs.eu. Notices to you may be sent to the email address or in-app address associated with your account. Notices are treated as received the next business day after sending, if sent by email, or two business days after posting, if sent by post.

17. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. Each party agrees to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising out of or in connection with these Terms, including disputes with our US customers.

18. Company details

Oshy Labs Ltd is registered in England and Wales under company number 16883720. Our registered office is 100 St Pier Court, 549 Green Street, London E13 9GU.